Privacy Policy

We collect information that you provide directly to us when you create an account, make a booking, communicate with us, or otherwise use our platform.

Personal Information:

• Name, email address, and phone number
• Profile information (avatar, preferences)
• Payment information (processed securely by our payment partners)
• Booking history and transaction details
• Reviews and ratings you provide
• Communications with us or venue providers

Automatically Collected Information:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, features used, time spent on platform)
• Location data (with your permission, for finding nearby venues)
• Cookies and similar tracking technologies

We use the information we collect to:

• Process your bookings, payments, and refunds
• Send you booking confirmations, reminders, and updates
• Facilitate communication between you and venue providers
• Improve our services, features, and user experience
• Provide customer support and respond to your inquiries
• Personalize your experience and provide recommendations
• Send you marketing communications (with your consent)
• Prevent fraud, ensure security, and enforce our Terms of Service
• Comply with legal obligations and resolve disputes
• Analyze usage patterns and generate anonymized analytics

We do not sell your personal information to third parties. We share your information only in the following circumstances:

With Venue Providers:

When you make a booking, we share your name, contact information, and booking details with the relevant venue provider to fulfill your reservation.

With Service Providers:

• Clerk: Authentication and user management
• Payment Processors: Secure payment processing
• Cloud Hosting: Infrastructure and data storage
• Analytics Tools: Platform performance and usage analysis
• Email Services: Transactional and marketing emails

For Legal Reasons:

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication through Clerk
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Automated backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing emails (transactional emails cannot be disabled)
• Cookie Control: Manage cookie preferences through your browser settings

To exercise any of these rights, please contact us at privacy@joinmigo.app. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account Data: Retained until you delete your account
• Booking Data: Retained for 7 years for accounting and legal compliance
• Payment Data: Retained per financial regulations and our payment processor's policies
• Analytics Data: Anonymized and retained indefinitely for business insights

After the retention period expires, we securely delete or anonymize your personal information.

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use:

• Essential Cookies: Required for the platform to function (authentication, security)
• Analytics Cookies: Help us understand how you use Migo
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant ads and measure campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features.

Migo is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete the information.

Your information may be stored and processed in countries other than Sri Lanka, including the United States and European Union, where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@joinmigo.app
• Phone: +94 11 234 5678
• Address: 123 Union Place, Colombo 02, Sri Lanka

For data protection inquiries, please reference "Privacy Request" in your subject line.